Fast, Practical Improvement for General Practice

Delivered with in-practice support from specialist facilitators

The General Practice Improvement Programme (GPIP) provides fast, practical improvement to help reduce pressures and release efficiencies within general practice.

Working through 6 high impact areas, and following a 'Teach, Simulate, Do' philosophy, practice staff are empowered to make real and lasting change that benefits both patients and practice staff.

General Practice Improvement Programme supports practices across 6 high impact areas

Failure Demand

Chasing the tail

Training in a structured MDT meeting format (and data collection) that uses a structured problem solving approach to identify interventions for high volume users or ‘frequent flyers’. These meetings, held bi-weekly, help to release capacity. 

Using workplace organisation techniques such as 5S, to transform reception and back office areas using visual management techniques.

Workplace organisation

How does it help?

Workforce planning

A look into the demand on your practice and how the things you do can affect the workload. This will change behaviours and processes to help reduce demand.

The use of pragmatic planning techniques to ensure the correct planning of staff at year, month and day level.

Consistency of approach

For high volume conditions, facilitating discussion and decision making between clinicians in the practice to form common approaches. Reducing (but not absolutely removing) variation between clinicians.

Don't just trust us, hear what GPs think:


Practice Managers said:

Practice Manager

"The programme gives you that way of thinking and questioning what's happening from a positive viewpoint. 

We're very quick to react when things go wrong or are not working, for me this was a way of looking at things that were working, but how we could make them much better"

Practice Manager 

"We did have one patient who was our highest user who we spoke to nearly every day and we did manage nearly 10 days without management. They're not contacting us as much through the 'Chasing our Tail' work. 

They had 102 doctor contacts in the last year. We now have a plan for the patient which everyone understands and we can put into action what we have collectively agreed."

400 Hours Admin Time Saved

Across 215 practices, we've seen the following average savings:


189 hours GP Consultation Time Released

£1,529 Saved

Find out more by contacting us now!